That series featured Steve Passonelli as a CO host. I'm taking advantage of bomb bombs sabbatical program so we're bringing you some of the most popular episodes from our human centered communications series. If you missed the past couple of episodes, I'll catch you up quickly. Learn how sales, marketing and customer success experts create internal alignment, achieved desired outcomes and exceed customer expectations in a personal and human way. The single most important thing you can do today is to create and deliver a better experience for your customers. Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player. Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Episode 75: Emotional Intelligence and The Power of Faces.Why emotions stand apart from the rational parts of the brainĬheck out these resources we mentioned during the podcast:.How Steve Jobs illustrates the positive and negative sides of anger.What to do to raise our emotional literacy.Why contempt and sadness can be dangerous emotions. Fm expressions how to#How to imbue a mission into work for employee retention.In the next episode of our Human-Centered Communication expert series (which originally aired on August 17, 2021), Steve Pacinelli and I interview Dan Hill, PhD, President at Sensory Logic, about emotional intelligence and facial coding. Most of us aren’t aware of what we’re giving away. The face is the only place in the body where the muscles attach right to the skin. Pay attention to engagement, the camouflage smile, and the two-sided impact of fear. Here are three quick ways to better assess what people are saying with their faces and emotions (aka facial coding).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |